66 applicants

Company

Original Job Post

Evolve · 3 days ago

Dedicated Advisor - Account Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $22K/yr

3+ years exp

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Insider Connection @Evolve

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Retain a high-value book of business of 150 Evolve owners

Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn

Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth

Be proactive in addressing owner needs and requests, aiming for touchpoints with your book of business every 40-45 business days

Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short term rental space

Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, and other value-add services

Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve

Conduct in-depth monthly and quarterly performance reviews with owners

Cross-functional collaboration with key stakeholders across the organization to resolve homeowner requests and share constructive feedback to contribute to the development of Sales strategies

Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business

Capture owner feedback and preferences to inform future product and service roadmaps

Qualification

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Account managementSalesRelationship buildingInvestment mindsetReal estate industry knowledgeProcess buildingProblem-solvingActive listeningAdaptabilityFlexibilityVerbal communicationWritten communicationGoal-orientedCompetitive mentality

Required

3+ years of account management or sales experience

Proven phone-based selling success and world class relationship building skills

An investment mindset with knowledge of the real estate industry

Excellent active listening skills and the ability to simplify otherwise complex problems

Adaptable and flexible in a rapidly changing environment

Professional verbal and written communication skills

Organized and detail-oriented

A goal-oriented, competitive mentality

Willingness to assist in building new processes and solutions for Evolve owners

We support all of our stakeholders 365 days a year, including nights, weekends, and holidays. Therefore, your schedule for this role can include coverage during these key business hours.