190 applicantsPosted by Agency

Company

Original Job Post

AANSEACORE · 3 days ago

Business System Analyst

United States

Full-time

Remote

Mid Level

$22/hr - $25/hr

3+ years exp

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Responsibilities

Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case

Analyze and troubleshoot cases to understand steps to resolve the issue

Communicate with team members to escalate high priority cases

Document all relevant steps taken to understand the resolution of issues

Interacts with the customer and understands the client business process

Relays issues and improvements back to the development team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer supportTechnology acumenBusiness acumenTroubleshootingProblem-solvingAnalyticalInterpersonalCommunicationMotivatedSelf-learningTeamworkOwnershipPrioritizationSelf-awareCoachableSpanishSalesforceFinanceAccountingSQLCodingCCH TagetikOneStreamAnaplanHost AnalyticsBoardLongviewHyperionHFMSAP BPC

Required

Bachelor's degree in Accounting, Business, Computer Science or equivalent

2+ years of prior experience as a Customer Support Specialist

Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude

Highly motivated and good self-learning skills

Able to take ownership of activities and follow them through to completion

Strong interpersonal communications with the ability to work in a team environment, as well as on your individual tasks with limited supervision

Ability to handle and prioritize multiple simultaneous tasks

Has strong technology and business acumen

Strong analytical, problem-solving skills (business & technical) and troubleshooting skills

Confident communication style with strong presentation skills

Self-aware, motivated, coachable and poised, able to work seamlessly as part of a team

Preferred

Secondary language (Spanish)

Working knowledge of Salesforce or other ticketing systems

Understanding of Finance or Accounting Concepts

Knowledge of SQL syntax

Foundational understanding of coding

Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion, HFM, SAP BPC, IBM Cognos, SQL, Oracle Databases and other analytics tools (Qlik, Tableau, Smartview, SAP SAC)

Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling

Experience in either a consultancy firm or within a Finance department as a system admin