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TransAct Communications, LLC · 5 days ago
Customer Success Specialist
United States
Full-time
Remote
Entry Level
$70K/yr - $78K/yr
1+ years exp
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Responsibilities
Executing customer onboarding process within the transportation platform, organizing customer data, and assisting with route files.
Diagnosing and troubleshooting software-related issues reported by customers for timely resolution.
Providing technical support via chat, email, and phone, including maintaining detailed incident reports.
Collaborating with cross-functional teams to escalate and resolve complex issues.
Analyzing software problems, proposing solutions, and creating technical documentation.
Expanding technical knowledge, updating internal customer database systems, and striving to achieve KPIs.
Qualification
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Required
Experience in a school transportation setting, and/or with bus routing software.
Excellent problem-solving and analytical skills, with the ability to think creatively and adapt to evolving customer needs.
Effective communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
Strong customer service orientation, with a passion for providing exceptional support experiences and driving customer satisfaction.
Familiarity with ticketing systems and customer relationship management (CRM) tools to manage support cases and track customer interactions.
Ability to work collaboratively in a fast-paced, team-oriented environment, as well as independently with minimal supervision.
Preferred
Alternatively, an equivalent-to-the-above combination of education, training, and experience.
Customer service: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home
Company
TransAct Communications, LLC
Software pros. Former education administrators. Compliance experts.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Polaris Growth Fund
2020-02-21Private Equity· Undisclosed
Leadership Team
Joe Cayen
Founder & Senior Advisor
Recent News
Money Marketing
2023-12-27
Troutman Pepper
2023-12-27
Professional Adviser
2023-12-27
Company data provided by crunchbase
