51 applicants
LightFeather ยท 3 days ago
ServiceNow Administrator & Developer
Alexandria, VA
Full-time
Onsite
Mid Level
3+ years exp
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Responsibilities
Actively participate in Agile teams, focusing on software development for mission-critical needs
Collaborate with Solutions Architects and Business Analysts to design effective ServiceNow solutions aligned with business requirements
Troubleshoot technical issues related to ServiceNow implementations and ensure swift resolution of incidents
Provide Tier 2/3 support and manage platform configuration and issue resolution
Collaborate with multidisciplinary teams to implement ServiceNow solutions adhering to industry best practices
Modernize deprecated functionalities, oversee data migration activities, and develop applications
Conduct testing of ServiceNow configurations, support end-user training, and ensure system uptime and compliance with policies
Maintain thorough documentation of configurations, technical decisions, and customizations
Qualification
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Required
US Citizenship
Ability to obtain and maintain a security clearance
Minimum of 3 years experience implementing ServiceNow solutions App Engine
Minimum of 2 years working with an Agile implementation framework
Minimum of 2 years implementing systems using Agile/Scrum methodologies
Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items
Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration and business rule development
Experience in customizing UI and creating complex workflows
Knowledge of methods for integrating with external systems
Expertise in troubleshooting and resolving technical challenges
Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities
Proficiency in contributing positively to a team-oriented, cooperative environment
Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions
Familiarity with techniques for enhancing performance optimization
Preferred
Prior or current security clearance at the Public Trust level or above is preferred
Data migration and integration experience
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
Company
LightFeather
LightFeather is an IT consulting firm that provides UI/UX design, DevSecOps, cybersecurity, analytics, data science, and cloud services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Fahden
Founder & CEO
Company data provided by crunchbase
