T-Rex Solutions, LLC · 3 days ago

Customer Success Manager

Washington, DC

Full-time

Onsite

Director

$120K/yr - $150K/yr

10+ years exp

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Information TechnologyIT Management

Growth Opportunities

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Responsibilities

Facilitates evaluation of ECIS technical requirements, determines needed resources, and assigns Technical Delivery Managers (TDMs) to manage projects

Provides customer requirements to the Architecture, Engineering, and Integration Manager

Ensures proactive communication of new service offerings to customers

Reviews delivery progress across multiple projects

Develops success metrics including adoption measures, customer satisfaction scores, and issue resolution measurements

Reports to the BPA (Blanket Purchase Agreement) Task Order PM (Program Manager)

Qualification

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Customer-facing consultant contractingIT infrastructureIT projectsCloud offeringsAWSAzureGoogleCloud componentsTeam managementSenior customer interactionPMP certificationTeam leadershipRisk managementSkill developmentTask prioritizationPerformance managementMentoringMotivating teamsCustomer serviceAgile certificationCloud certificationDHS CBP clearance

Required

At least ten (10) years of professional experience in as a customer-facing consultant

Familiarity with Federal Government contracting, and demonstrable experience leading a customer facing federal contract team

Eight (8 plus) years of experience overseeing the delivery of IT infrastructure and or app projects and services

Extensive experience interacting with senior customers whose organizations consume IT services

Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities

Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members

Proven ability to manage multiple demands simultaneously

Demonstrated record of success motivating teams to deliver consistently high-quality customer service

Active Top Secret Security clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred

PMP certification