48 applicants
Applied Value Group ยท 3 days ago
Salesforce Application Manager
United States
Full-time
Remote
Senior Level
$105K/yr - $125K/yr
5+ years exp
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Responsibilities
Partner with business teams, engineering teams, and vendors to analyze future areas for automation and develop implementation plans
Provide production support for the CS/CX business users
Drive business-user/customer-centric communications to effectively communicate with related teams and influence decisions with customers
Be responsible for supporting and configuration of a single application / module
Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation
Drive business-user / customer-centric communications to effectively communicate with related teams and influence decisions with customers and senior leadership
Work with vendor support for escalations
Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues
Track key application metrics, drive insights to measure results against goals
Provide inputs to the roadmap, suggest features for applications, work with vendors and engineering to implement
Analyze application issues, addressing configuration, implementation, and function or process failures
Prioritize independently using predefined criteria, deliver a set of tasks or a small / medium project
Partner with data team to determine how topic trends can be used for wider organizational insights
Effectively use internal project management tools such as Tasks, Asana
Proactively reach out for help when blocked on assigned tasks
Write complex queries and perform data analysis using appropriate application tools
Understand functional area data models
Manage and Maintain documentation of SOP's
Qualification
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Required
5-8+ years of Salesforce Service Cloud experience
5-8+ years of Advanced Salesforce Administrator experience
5-8+ years using Salesforce application integration experience using Salesforce API, webservices and 3rd party tool APIs
End to end understanding of data/access updates, batch jobs and debugging
Working knowledge of customer service, customer support and customer experience processes
Deep technical understanding of applications and business processes, product architecture and integrations
Understanding of cross application dependencies and workflows
Hands-on experience integrating customer support platforms with other partner/vendor, customer experience and chatbot solutions such as Medallia, ADA, using APIs and asynchronous integration methods
Experience in exchanging data with applications using XML, XLS/CSV/TXT. flat files and delimited files
Professional fluency in English, both written and verbal (required)
Benefits
Unlimited paid leave
100% employer-paid healthcare benefits (medical, dental vision)
Sick leave accrual
100% paid parental leave - up to 16 weeks
$1,200 Learning & development allowance (annually)
$1,200 Health & Wellness allowance (annually)
Employee referral program
401k match up to 4%
12 paid holidays annually
Company
Applied Value Group
The Applied Value Group combines Management Consulting, Private and Public Investments, and Social Responsibility.
51-200 employees
H1B Sponsorship
Applied Value Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Ryan Huff
Chief Executive Officer, Consulting
Rob Fiore, MBA
Chief Financial Officer
Company data provided by crunchbase
