199 applicants
Kidango, Inc. · 5 days ago
IT Administrator
Fremont, CA
Full-time
Onsite
Entry Level
$76K/yr - $76K/yr
1+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesHealth CareNon Profit
Insider Connection @Kidango, Inc.
Responsibilities
Maintain the productivity of employees: triage and respond to incoming support requests in the form of tickets, emails, phone calls, and chat
Assist with system and network administration
Installs and upgrades systems and software as directed
Troubleshoot technology issues via remote session and in-person
Follow and update IT documentation, network maps, tickets, and notes for the team
Contact vendors for support
Solve challenging technical problems and identify opportunities for automation
Resolve malware and virus issues
Contribute to projects impacting the agency, under guidance of the team and senior staff
Consistent delivery on core areas of responsibility
Adherence to policies and procedures, maintaining their accuracy, as needed
Maintain accurate inventory of assets, assignments, and status
Provide excellent customer service to all staff, clients, and contacts of the organization
Participate in activities or training that further professional growth
Maintain confidentiality of children, families, and staff
Travel to Kidango locations for support and as needed emergency support during business hours
Work as a member of the organization by promoting its mission and philosophy
Advocate on behalf of all children, families, and staff of the agency
Assist with organization projects individually or with a team.
Coordinate efforts with third-party service and maintenance providers as necessary to keep company equipment and software in good working order, following the authorized warranty and repair authorization process.
Ability to automate tasks by creating and updating complex scripts
Eagerness to help others and explain technical concepts to those who are less technical
Identify, troubleshoot, and resolve related hardware, software, operating system, email, printing, and general network issues (DHCP, DNS)
New device setup and general configurations
Mobile Device Setup, configuration, and sync-issue resolution
Virus/malware best practices prevention and remediation
Other duties, as assigned
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
1 years of experience working in a professional IT setting
1 years of experience working as part of a service desk, must have worked within a ticketing system
1 years of experience adhering to SLAs and service desk performance metrics
Experience supporting Windows 10 and 11; Office Suite, macOS
Administrative level experience with Google Workspace core applications (Admin, Gmail, Calendar, Drive) in a business setting
Experience using a Mobile Device Management (MDM) tool
Experience with common SaaS tools like Zoom, G-Suite Slack and GitHub
Experience in managing and developing IAM solutions, like Okta
Experience in supporting common office infrastructure like printers, conference rooms and wireless APs
Familiarity with an IT service ticketing system
Knowledge of system security techniques is a bonus
Understanding of security best practices, least-privilege principles
Ability to create, follow, and maintain IT documentation
Excellent verbal and written communication
The ability to work independently as well as with our team
Reliable, on-time, personable, and customer-focused
The ability to multi-task and work across a range of IT issues with various timelines and priorities
Poise and patience during remote, walk-up, and desk side support sessions
Solid writing skills to document work completed and create/maintain IT documentation
Comfortable working with various levels of technical understanding
Energetic, able to switch gears quickly
Desire to learn; independently and on the job
Must pass a health screening and TB test
Must pass background fingerprint clearance
Valid Driver License
Must be 18 years or older
The ability to lift up to 30lbs may be needed during some job duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Preferred
1-3 years of experience working in a customer service role
Experience in managing and developing IAM solutions, like Okta
Experience in supporting common office infrastructure like printers, conference rooms and wireless APs
Familiarity with an IT service ticketing system
Knowledge of system security techniques is a bonus
Understanding of security best practices, least-privilege principles
Ability to create, follow, and maintain IT documentation
Excellent verbal and written communication
The ability to work independently as well as with our team
Reliable, on-time, personable, and customer-focused
The ability to multi-task and work across a range of IT issues with various timelines and priorities
Poise and patience during remote, walk-up, and desk side support sessions
Solid writing skills to document work completed and create/maintain IT documentation
Comfortable working with various levels of technical understanding
Energetic, able to switch gears quickly
Desire to learn; independently and on the job
Benefits
Comprehensive benefits package
Opportunities for professional growth and learning
Company
Kidango, Inc.
Kidango’s commitment is to ensure all children have access to the best opportunities for growth, focused on education and health.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Nereyra Houle
Chief Financial Officer
Andrea Garcia
Chief People Officer
Company data provided by crunchbase
