Wells Fargo · 3 days ago

Senior Process Engineer

Charlotte, NC

Full-time

Hybrid

Senior Level

4+ years exp

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Responsibilities

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

Work with vendors and other technical personnel for problem resolution

Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Qualification

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Systems EngineeringTechnology ArchitectureChange ManagementIncident ManagementProblem ManagementAutomationPythonPowerShellJava ScriptingReporting FrameworkData NormalizationTroubleshootingDocumentationProcess ImprovementIncident ResponseService RestorationCollaborationProblem-SolvingCommunication

Required

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of experience with Change, Incident, Problem management.

2+ years of experience with Automation

2+ years of experience with Python /PowerShell/Java scripting

Preferred

Collaborate with work stream leaders as well as integration leads and process leads to document the gaps

Create reporting framework for all levels

Understand the requirements to normalize the data sets.

Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Troubleshoots hardware and software issues using general guidelines and templates, by updating and creating documentation and procedures (playbooks that will be used by Incident Commanders)

Ability to identify the Toil/Process improvements and work towards addressing them as part of day-to-day activities

Maintain, troubleshoot and restore service or data to production systems in support of Always-On initiative.