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Company

Original Job Post

Censis Technologies, Inc. · 3 days ago

Customer Success Manager

Pennsylvania, United States

Full-time

Onsite

Senior Level

5+ years exp

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Responsibilities

Plan and carry out sales activities to agreed budgets, sales volumes, values, product mix, and timescales.

Actively use and support CRM and funnel growth by creating new contacts, lead management, adding new opportunities, and updating projected close dates and probabilities based on customer evidence.

Create and maintain a consultative relationship to become a trusted advisor with our client base by understanding the voice of the customer to provide the best solution for their business.

Foster strong customer followership by building strategic relationships and understanding key business challenges, value drivers, and goals.

Present and demo the patient safety and business benefits of the Censis solutions through individual and committee meeting channels.

Drive ownership and accountability to deliver on monthly, quarterly, and yearly metrics and targets.

Effectively partner with Marketing, Service, Finance, and Sales teams to drive customer value by maximizing benefits of Censis product portfolio and providing best-in-class solutions.

Contract management, working with our internal teams and external customers to ensure mutual agreement.

Combat and overcome objections by leveraging product knowledge and value-added selling techniques.

Conduct market analysis to understand trends, competitive landscape, and identify new business opportunities, linking them with our solutions.

Collaborate on proposals, quotations, and contract negotiations to secure new projects and services.

Participate in customer presentations and workshops to highlight our company’s expertise and offerings.

Build and maintain clinical and technical knowledge expertise.

Qualification

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Sales ExperienceSaaS Industry ExperienceMedical Device Market KnowledgeCapital Goods SalesCustomer Satisfaction ManagementAdoption ManagementRetention ManagementPricing Principles KnowledgeSales Practices KnowledgeDigital LiteracyExcelSharepointOracleMicrosoft DynamicsSalesforce.comProblem-SolvingNegotiationInfluencingBusiness PlanningOrganizational SkillsAdaptabilityCommunication SkillsPresentation SkillsPrioritization

Required

Minimum of 5 years relevant (technical) sales experience in the SaaS and/or medical device market. Experienced in selling capital goods and consumables.

Experience with interacting and leveraging stakeholders in the sterilization, hospital hygiene or operating room fields.

Bachelor’s degree required.

Consistent track record of results with real-world examples of how you’ve effectively managed a book of business and delivered results while improving customer satisfaction, adoption, and retention.

Experience with pricing principles and sales practices in SaaS business environments.

Excellent negotiation, influencing, business planning, and problem-solving skills.

Excellent organizational skills, outstanding subject matter expertise, a high degree of adaptability and the ability to anticipate and respond to changing priorities.

Strong communication skills (oral and written) and the ability to use them at several organizational levels. Solid presentation, communications and influencing skills, demonstrated through all forms of communication.

Strong prioritization and organizational skills — able to work simultaneously on multiple high priority tasks with an impeccable attention to detail.

Strong analytical, commercial and digital literacy such as Excel, Sharepoint, Oracle, Microsoft Dynamics or Salesforce.com.