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Tata Consultancy Services · 3 days ago
Developer
Morrisville, NC
Full-time
Onsite
Entry, Mid Level
3+ years exp
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Responsibilities
Provide timely and accurate technical support to customers via email, phone, or chat.
Diagnose and troubleshoot technical issues related to Salesforce CPQ.
Collaborate with cross-functional teams to resolve complex problems and improve product quality.
Document customer interactions, including inquiries and resolutions, in the CPQ system.
Escalate unresolved issues to appropriate internal teams.
Prepare accurate and detailed reports on technical issues and customer feedback.
Guide customers through installation, configuration, and operation of Salesforce CPQ.
Develop and maintain knowledge bases, FAQs, and other support documentation.
Participate in product development by providing feedback from customer interactions.
Conduct remote sessions with customers to analyze and resolve technical problems when necessary.
Stay up-to-date with new technologies and trends relevant to the company's products and services.
Qualification
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Required
Provide timely and accurate technical support to customers via email, phone, or chat
Diagnose and troubleshoot technical issues related to Salesforce CPQ
Collaborate with cross-functional teams to resolve complex problems and improve product quality
Document customer interactions, including inquiries and resolutions, in the CPQ system
Escalate unresolved issues to appropriate internal teams
Prepare accurate and detailed reports on technical issues and customer feedback
Guide customers through installation, configuration, and operation of Salesforce CPQ
Develop and maintain knowledge bases, FAQs, and other support documentation
Participate in product development by providing feedback from customer interactions
Conduct remote sessions with customers to analyze and resolve technical problems when necessary
Stay up-to-date with new technologies and trends relevant to the company's products and services
Company
Tata Consultancy Services
Tata Consultancy Services is a multinational information technology services, business solutions and consulting company based in India.
10,001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6766)
2022 (10550)
2021 (11696)
2020 (10701)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO· nse:TCS
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Ananth Krishnan
Chief Technology Officer
Recent News
Bangladesh Posts English
2024-04-23
Telegraph India
2024-04-15
2024-04-14
Company data provided by crunchbase
