VertexOne · 3 days ago

Client Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

GovTechInformation Services

Growth Opportunities

Insider Connection @VertexOne

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Build positive and productive working relationships with VertexOne Clients

Analyze and troubleshoot Client issues in a timely fashion

Serve as primary contact for day-to-day Client inquiries and concerns

Perform client notifications as required (i.e. issues affecting client applications, scheduled down time, upgrades, etc.)

Effectively work with other VertexOne Teams to implement changes that affect clients.

Participate in operations meetings with Clients and review outstanding issues

Attend Quarterly Review meetings with Clients

Escalate and communicate issues to VertexOne Management or Clients as needed

Periodic review of projects/change requests with client

Gather requirements from Clients as needed for projects, research or testing

Send notifications to Client to approve issues being requested as an emergency production fix

Provide clients status on projects and deliver required Client documents for approval.

Maintains good Client relationship to striving for high customer satisfaction

Work with Project Managers on Client upgrades or large custom projects

Create, test and manage Client specific rate changes

Co-ordinate code promotion requests and approvals with Clients

Ensure all Client communications and approvals are documented in Jira as per our audit control documentation.

Create User Profiles in the system

Coordinate with Clients to implement new business rules, page rules, control file updates and security requests into test or production environment.

Assist with preparation of test and production environments

Co-ordinate Client environment refreshes

Travel as required to VertexOne events or meetings

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client analyst experienceCIS platform experienceAccounting backgroundBilling backgroundFinance backgroundUtility experienceMeter-to-cash experienceSelf service web portals experienceBill print experienceCash remittance experienceSQL proficiencyJIRA proficiencyPower BI proficiencyDetail orientedAnalyticalInquisitive work independently work with othersExtremely organized time management