MANTL · 4 days ago

Account Manager

United States

Full-time

Remote

Senior Level

6+ years exp

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Comp. & Benefits

Insider Connection @MANTL

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop account strategy and map out executive, champion, and influencer relationships

Understand MANTL’s products and effectively communicate all offerings to the client; position growth opportunities by identifying additional needs within an existing client offering

Develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions

Drive customer satisfaction and ensure customers are realizing the value of MANTL products

Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal

Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention

Manage all client communication, conflict resolution, and compliance on client deliverables

Support launch of new clients in collaboration with the implementation teams

Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability

Qualification

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Account managementForecastingRenewal dealsData analysisBusiness reviewClient needsCross-functional collaborationDeadline managementProblem solvingCommunicationAdaptabilityCollaborationPositive attitudeTeamworkInitiativeStress managementOrganization

Required

6+ years of Account Management experience with demonstrated ability to forecast and run an end-to-end renewal deal cycle

Advanced written and oral communication and presentation skills

Ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs

Ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity

Ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment

Positive attitude and team player who can elevate AM colleagues

High level of initiative and ability to work autonomously

Ability to handle stressful situations and deadline pressures well

Excellent problem solver and highly organized