Museum of Science · 3 days ago

Membership Marketing Specialist

Boston, MA

Full-time

Onsite

Mid Level

$50K/yr - $55K/yr

3+ years exp

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Responsibilities

Under the supervision of the Manager, Membership Marketing deploys and creates content for member e-newsletters, standalone emails, and web-based membership content to increase member engagement and renewal rates and reactivate lapsed members. Participate in the e-communication and web planning meetings to ensure that Membership is appropriately placed within the overall Museum digital marketing landscape.

Coordinate with Integrated Marketing Communications, Digital, and other departments on member loyalty, retention, and recapture campaigns. Responsibilities include producing copy and facilitating individualized member recognition.

Maintain and update an inventory of Membership marketing materials.

Support the Membership Partner Coordinator in collecting preference and behavioral data on members and access program participants to inform Membership communications and strategies better.

Serve as the departmental point person for most vendor relationships - requesting proposals, coordinating outsourced work, monitoring expenses, and paying invoices - to ensure that projects are completed successfully, on time, and within budget.

Conduct public relations duties as needed, including using a Membership CRM and/or ticketing system to efficiently answer member inquiries and represent the Museum during peak periods and at events.

Support the Museum by helping to enact the Museum's policies, procedures, and initiatives and serving as a positive Museum representative to the internal and external communities. Perform other work-related duties as required by the Manager.

Qualification

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MarketingEmail campaignsProject managementCRM databaseMicrosoft OfficeCommunicationInterpersonalFast-paced