200+ applicants

Company

Original Job Post

OneTrust · 3 days ago

Senior Customer Success Manager

United States

Full-time

Hybrid

Senior Level

$86K/yr - $129K/yr

5+ years exp

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ComplianceCyber Security

H1B Sponsorship

Insider Connection @OneTrust

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle

Act as the primary contact and sherpa to help customers navigate OneTrust

Collaborate cross-departmentally to provide product expertise

Deliver proactive communication and manage mission-critical escalations

Align customer’s roadmap with the product roadmap

Advocate for customers by sharing their key business requirements internally and managing product feature requests

Understand each customer's industry and Trust management strategy to help them utilize the platform effectively

Deliver business reviews to communicate strategically with customers and their executive teams

Utilize Adoption metrics to share best practices and identify growth opportunities

Manage an account portfolio to balance retention and growth

Utilize adoption stats to gauge customer engagement and identify opportunities for further training or expansion

Deliver and communicate ROI for customers throughout their lifecycle

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing experienceEngagement across corporate functionsEnterprise customer managementSaas implementationSfdc experienceGainsight experienceProblem-solvingEffective communicationRelationship buildingEntrepreneurial mindset

Required

BA/BS in a relevant subject is required

5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role

Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers

Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)

Management of Enterprise, Strategic customers

Excellent verbal and written communication skills, including the ability to chair meetings or host webinars

Ability to build relationships with key customer stakeholders at all levels, including C-suite level

Strong entrepreneurial skills to excel in a complex and rapidly evolving environment

Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude

Experience using SFDC, Gainsight and other CS Technology applications

Benefits

Comprehensive healthcare coverage

Flexible PTO

Equity stock options

Annual performance bonus opportunities

Retirement account support

14+ weeks of paid parental leave

Career development opportunities

Company-paid privacy certification exam fees

Company

OneTrust

Glassdoor

2.8

OneTrust provides a platform that helps companies manage privacy, security, compliance, and governance requirements.

Founded in 2016

Atlanta, Georgia, USA

1,001-5,000 employees

http://www.onetrust.com

H1B Sponsorship

OneTrust has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2022 (77)

2021 (123)

2020 (106)