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StudyPoint · 3 days ago
Customer Success Coordinator
United States
Full-time
Remote
Entry Level
$35K/yr - $50K/yr
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Responsibilities
Partner with a senior program manager to provide high quality customer service to StudyPoint students and families.
Support tutors by addressing their questions and concerns.
Organize family accounts, conduct research, track data, and handle information requests.
Assist in selling programs to new and existing customers.
Receive coaching, feedback, and training to enhance customer service skills.
Qualification
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Required
Excellent interpersonal skills with demonstrated ability to work with a wide variety of customers and employees.
Ability to multitask and handle a high volume of calls and emails.
Careful attention to detail and ability to adapt to new processes to improve efficiency.
Excited to work in an environment with shifting priorities, adjust to, and learn new systems.
Strong written and verbal communication skills and excellent organizational skills.
Proficiency with Google Suite, Microsoft Office and experience working with a CRM database.
Excitement to take on increasing responsibility and grow within the company.
Bachelor’s degree required.
Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Preferred
Experience working in a small, entrepreneurial environment a plus.
Benefits
Three weeks paid time off in your first year with 9 paid holidays, plus your birthday off
Annual paid volunteer day to do community service/charity work
Health, vision, and dental coverage options
Significant discounts on tutoring for family members
401k option
Work from home
Company
StudyPoint
StudyPoint offers private, in-home SAT, PSAT, ACT and SSAT tutoring services.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rich Enos
CEO & Co-founder
Company data provided by crunchbase
