TELUS International · 2 days ago

Program Leader

United States

Full-time

Remote

Director

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Responsibilities

Strategic Planning: Develop a comprehensive program strategy aligned with the organization's vision and goals. Identify key initiatives, prioritize projects, and establish clear objectives and performance metrics.

Project Oversight: Provide leadership and direction to project managers and teams throughout the project lifecycle. Monitor progress, resolve issues, and ensure adherence to timelines, budgets, and quality standards.

Stakeholder Management: Cultivate strong relationships with stakeholders, including executives, sponsors, and team members. Facilitate communication, manage expectations, and solicit feedback to ensure alignment and support for program initiatives.

Resource Allocation: Optimize the allocation of resources, including personnel, budget, and technology, to support program goals. Identify resource gaps, implement contingency plans, and drive efficiency to maximize productivity and minimize risks.

Risk Management: Anticipate and mitigate program risks by implementing robust risk management processes and mitigation strategies. Proactively identify potential obstacles, develop contingency plans, and escalate issues as needed to ensure timely resolution.

Quality Assurance: Establish and enforce quality standards, best practices, and governance frameworks across all program activities. Conduct regular reviews, audits, and assessments to monitor performance and drive continuous improvement.

Change Management: Champion a culture of innovation, adaptability, and continuous improvement within the program and across the organization. Drive change initiatives, promote adoption of new processes and technologies, and foster a growth mindset among team members.

Reporting and Analysis: Prepare regular status reports, dashboards, and presentations for executive leadership and stakeholders. Analyze program performance, identify trends, and provide insights to inform decision-making and course corrections as needed.

Qualification

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Amazon ConnectProgram ManagementStrategic ThinkingProject ManagementStakeholder ManagementChange ManagementRisk MitigationBudget ManagementFinancial AnalysisLeadershipCommunicationProblem-SolvingAdaptability