Canonical · 4 days ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Cloud ComputingInternet of Things

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Responsibilities

Onboard new customers and introduce them to various products and support processes including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.

Elaborate and coordinate complex projects with developers, IT managers, and decision-makers from different industries.

Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.

Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks in coordination with Sales.

Run disciplined, weekly customer and business review processes, identifying and prioritizing blockers, and driving resolutions through corporate product and engineering teams.

Serve as a customer advocate internally, influencing product roadmaps, websites, documentation, processes, and people to enhance customer satisfaction and retention.

Support customers through reactive ticket requests.

Create campaigns targeting multiple customers through digital touch-points and activities.

Qualification

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IT ExperienceProject ManagementProcess ImprovementAgile MethodologiesProblem-SolvingTeam PlayerInterpersonal CommunicationSalesforceJiraCRMsFluency in another language

Required

Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.

Excellent presentation skills with the ability to guide a conversation about complex softwares.

Experience building and improving internal processes while maintaining timely delivery to customer-related projects.

A true team player capable of interacting with all departments and at all levels both internally and externally.

Knowledge of agile methodologies.