ManTech · 2 days ago
Senior Operations Analyst
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Cyber SecurityInformation Technology
Insider Connection @ManTech
Responsibilities
Installing, configuring, and supporting COTS cybersecurity solutions within complex government Agency operational and security environments, acting as the primary point of contact for support and integration-related Operations and security management issues
Supporting the on-going operation and maintenance of Elastic dashboard environment...
Coordinating with both ManTech and Subcontractor resources spanning a range of disciplines from systems administration, systems engineering and IT Operations for testing and quality assurance
Coordinating and supporting the transition of new capabilities to Operations in accordance with the DHS SELC lifecycle, Agile SAFe methodology and in coordination with ManTech software testing
Closely coordinating with Engineering to generate root cause analyses (RCA’s), updating tickets, and resolving problems and incidents
Creating, updating, peer-reviewing and implementing Standard Operating Procedures (SOPs) for Operations and Maintenance support
Supporting and observing software testing activities to meet task order requirements
Recommending, creating, and following documented methods and practices to deliver effective, efficient, and professional Operations support
Prioritizing troubleshooting activities requested by Tier II Engineering staff, to include rapid installation and configuration of test systems to model customer environments
Maintaining the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments
Participating in regular reviews with the Engineering Team and Test Team
Coordinating with Agency’s Engineering resources and OEMs for patching, upgrading or renewing tool and sensor software and hardware
Identifying areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous process improvement initiatives
Ability to follow Procedures, Processes, and Escalation gates
Monitoring Configuration Management changes and assessing the impact of changes, modifications and vulnerabilities for each system involved
Ensuring that system security requirements are addressed throughout the Project and system lifecycle
Ensuring effective controls, countermeasures, processes are in place and optimized to maintain a strong Organizational and system security posture
Understanding and monitoring Operations processes, including but not limited to, the Business Continuity Planning, Incident Response Planning, and Communications Channel Process, to ensure that they are followed properly at Agencies for applicable CDM Solutions and Tools
Providing prompt feedback to CDM Project Management, Engineering and Operations personnel
Providing ongoing information dissemination for security protocols and procedures
Participating in technical discussions to elicit and communicate technical resource requirements
Planning, performing and verifying the implementation of updates, patches, and routine maintenance to the Test Lab and Agency Dashboard instance(s)
Identifying gaps and bottlenecks in the presentation and reporting of data within and to the dashboard, including issues related to performance, capacity, interoperability, scalability, and manageability
Prioritizing and performing advanced troubleshooting activities, including rapid installation and configuration of test systems
Qualification
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Required
Bachelor's Degree preferred with 3 – 5 years’ experience in Information Technology/Information Security, or the equivalent combination of Education and Experience
2 – 4 years of experience working within a cloud environment, such as Azure, AWS, or similar.
Designing and implementing virtual desktop infrastructure (VDI) and enabling template management.
Installing operating systems and service packs, as well as security patches and bug fixes.
Installing or upgrading Windows, and Linux systems and servers. Providing technical support for staff and back-end system users
1 – 2 years demonstrated basic proficiency with PowerShell scripting.
1 – 2 years of experience with the Linux OS [graphical user interface (GUI) and command line interface (CLI)], preferably experience with Red Hat v8.0.
2 – 4 years of experience [fundamental to proficient knowledge] with Windows Server 2016, Windows Server 2019, Active Directory, Server Roles, Access Rights and Security Groups.
1 – 3 years of experience with COTS cybersecurity technologies
Familiarity with ticketing systems and bug tracking applications such as JIRA, ServiceNow, Remedy or similar systems
Ability to self-prioritize to manage multiple tasks in a fast-paced environment
Exceptional customer service skills with the ability to focus on customer priorities
Conceptual and hands-on experience preforming security tool implementations, upgrades, and monitoring within an Information Security Program
Fundamental experience analyzing information technology, information security, and system risks in complex environments and the ability to articulate the results (verbal/reports) to all levels of Management
Candidates must have superior oral and written communication skills
Ability to manage multiple tasks and projects in fast-moving environments
Preferred
3 – 5 years of experience in InfoSec specializing in the DHS SDLC, to include the NIST RMF—DHS-specific experience highly desired
Demonstrated experience with cyber security tools, intrusion detection solutions, PKI, etc.
Familiarity with the OSI Model
Demonstrated experience with operational and maintenance of asset management, identity and access management, network security management and data protection management technologies
Experience supporting general Change Management processes
DoD 8570 approved baseline certification(s) (i.e., Security+ CE, CISSP) preferred or the ability to attain within 90 days of the date of hire
Experience with SAFe is a plus
Fundamental knowledge and experience with AWS Cloud, Azure Cloud, or Cloud implementations and environments
Fundamental knowledge and experience with information security standards, policies, and practices – NIST SP 800-53 rev4, SP 800-37 rev2, FIPS-199, DHS 4300A
Demonstrated experience writing information system security documentation (System Security Plans (SSP), Plans of Action and Milestones (POA&Ms), PTAs, PIAs, CMPs, CPs, and IRPs)
Fundamental understanding and experience using vulnerability assessment tools (Tenable Nessus, etc.), analyzing and interpreting the vulnerability assessment results
Experience integrating or configuring data management and enterprise reporting platforms in a Governance, Risk management and Compliance (GRC) solution environment for critical infrastructure
Experience with other dashboard environments or executive information systems may be acceptable
Benefits
Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short Term and Long Term Disability
Retirement and Savings
Learning and Development opportunities
Wellness programs
Company
ManTech
ManTech is a technology company that offers cyber, IT, and data analytics technologies and solutions for security programs.
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-05-16Acquired· by The Carlyle Group ($4.2B)
2002-02-07IPO· nasdaq:MANT
Leadership Team
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