124 applicants

Company

Original Job Post

Skillable · 3 days ago

Enterprise Customer Success Manager

Utah, United States

Full-time

Onsite

Senior Level

$120K/yr - $150K/yr

10+ years exp

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Responsibilities

Establish, grow, and maintain strong relationships with enterprise customers, including executives, decision-makers, and influencers.

Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships.

Manage the risk, health and success of enterprise customers and help them achieve their desired outcomes.

Collaborate with cross-functional Skillable teams, such as sales, marketing, product development, and customer support, to ensure enterprise customers’ needs and expectations are met.

Conduct regular account reviews and present account performance reports to internal and external senior management and stakeholders; identify areas for improvement and growth opportunities.

Identify upsell and cross-sell opportunities to increase Skillable revenue and maximize customer lifetime value.

Manage and track customer satisfaction and feedback and ensure timely resolution of any issues.

Provide strategic guidance, teachings and best practices to enterprise customers on how to maximize the value of the company's products or services.

Stay up to date with industry trends and competitive landscape and use knowledge to provide strategic guidance to the enterprise customer and internal teams.

Develop and execute customer success plans and strategies to achieve customer retention and business objectives.

Monitor product adoption and business outcomes; identify opportunities for improved usage and impact and see those opportunities through with customers.

Drive customer satisfaction through impeccable execution and strategic value add, guaranteeing custom renewal.

Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.

Other strategic business initiatives or cross-functional project involvement as required.

Qualification

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Account ManagementCustomer SuccessTech Company ExperienceBusiness AcumenCross-Functional CollaborationBusiness Operations UnderstandingProblem-SolvingNaturally InquisitiveCollaborativeEffective CommunicationEuropean Companies ExperienceNegotiation

Required

Bachelor’s degree in related field (business administration, sales, etc.) or relevant professional experience.

10+ years of professional experience working in account management, customer success, or a similar field.

3+ years working in an Enterprise level Customer Success role for a tech company, a tech education company required

Experience managing a book of business including enterprise, fortune 500 companies.

High business acumen and intangible skills to represent Skillable in a professional and helpful way.

Strong problem-solving and business analysis skills.

Naturally inquisitive with a desire to solve problems and dig into detailed analysis.

Experience working cross-functionally and promoting collaborative partnerships to drive results.

Proven ability to communicate effectively to various audiences/levels including leadership through various mediums.

Ability to take a complex product/financial/pricing issue(s)/problem(s) and deconstruct it into a concise, impactful message(s).

Thorough understanding (or willingness to learn expeditiously) of business operations and processes.

Preferred

Experience working with large European companies preferred.

Negotiation experience a plus.

Benefits

Fully remote with a monthly stipend to pay for office services and supplies

Medical, dental, vision, health savings account, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD, voluntary life/AD&D insurance, accident and critical illness options

401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements

Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave, paid FMLA leave

Friends and Family Friday to end the workweek at 2pm local time, Full company closure during the 4th of July holiday week

Access to pet insurance, Skillable learning opportunities for employees and dependents