200+ applicants
Veeva Systems · 4 days ago
Customer Success Manager - Quality
United States
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $195K/yr
5+ years exp
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Insider Connection @Veeva Systems
Responsibilities
Support 4-6 large, global customers post-implementation with Veeva Vault Quality applications
Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional value opportunities
Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
Facilitate cross-customer connections for collaboration opportunities and industry learning
Qualification
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Required
Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
5+ years of experience in a Life Sciences environment, either in a consultative role, functional analyst/ lead, or 3+ years of experience using Veeva products
Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed
Preferred
Experience in Quality & Manufacturing within a Life Sciences, CMO, or CRO company
SaaS/ Cloud experience in the management of Quality Systems
Life Science, computer science, or related Business degree
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5,001-10,000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (43)
2022 (64)
2021 (63)
2020 (48)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence
2013-10-16IPO· nyse:VEEV
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Takashi Okamura
President & CEO
Recent News
2024-06-03
2024-06-01
2024-05-31
Company data provided by crunchbase
