66 applicants

Company

Original Job Post

Expedia Group · 1 week ago

Senior User Experience Researcher (ResearchOps)

Chicago, IL

Full-time

Onsite

Senior Level

$173K/yr - $242K/yr

6+ years exp

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ReservationsTask Management

H1B Sponsorship

Actively Hiring

Insider Connection @Expedia Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Stand up, grow, and manage the Expedia Voices community

Own and scale participant recruitment across the team while ensuring all recruiting complies with Expedia Group policies

Design and facilitate community engagement activities with internal stakeholders

Create alignment across research activities by developing standardized approaches

Actively engage with legal, security, procurement, and facility teams to support operations and research

Partner with research vendors to support operations and research

Maintain team resources, including research templates, training materials, playbooks, and regular updates. Own a database of cross-channel product feedback

Work independently and autonomously, context-switching between work streams

Adapt in ambiguous and fast-changing environments while collaborating with executive stakeholders

Work cross-functionally with design, product management, content design, engineering, and marketing teams

Engage and connect with participants to provide a great study experience

Implement GDPR ForgetMe and Subject Access Requests as they pertain to the research team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft ExcelTableauSQLUX ResearchGroup ModerationPartner InsightsVendor ManagementProblem-SolvingHard WorkingOrganizationalCommunicationR

Required

Bachelor's or Master’s degree in Social Sciences, Information Science, Business Administration, or similar fields; or Equivalent related professional experience. An advanced degree is preferred

Minimum of 6-8 years of professional experience, with proven success working with product teams and UX designers on software interfaces

Advanced Microsoft Excel skills

Experience with Tableau and SQL

Deep practical experience with UX research methods, especially screeners and surveys. Group moderation is a plus

Ability to develop creative, flexible, and rapid approaches to gathering partner insights

Multi-task across in-house projects and studies, and work with outside vendors as required

Strong organizational skills, ability to act independently, and switch quickly between different projects

Strong communication skills; able to interact professionally and effectively with public research participants

Preferred

Experience with R

Benefits

Medical/dental/vision

Paid time off

Employee Assistance Program

Wellness & travel reimbursement

Travel discounts

International Airlines Travel Agent (IATAN) membership

Company

Expedia Group

Glassdoor

3.9

At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.

Founded in 1996

Seattle, Washington, USA

10,001+ employees

https://www.expediagroup.com

H1B Sponsorship

Expedia Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (255)

2022 (632)

2021 (487)

2020 (361)