HH Global · 5 days ago

Production Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Stephany Nguyen

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Responsibilities

Gather project requirements and manage all production aspects on behalf of the client, working with vendors on delivery timetables and maintaining an updated status of assigned projects.

Input all project specifications and relevant data into an internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.

Execute projects within contract-specified timelines, according to budget requirements and quality standards.

Build relationships and communication channels with clients to ensure smooth workflow and handoffs.

Liaison between internal and external stakeholders, agencies, and suppliers to ensure quality and on-time delivery within budget.

Execute production efficiently in accordance with the procedures described in business processes.

Identify and develop programmatic solutions, which are both beneficial and economical for the client and HH Global.

Provide high-quality customer service, communicating to clients with appropriate and relevant status updates.

Assist Account Managers in compiling account and project updates for key presentations as directed.

Escalate production issues immediately to management.

In collaboration with the Strategic Sourcing Team, investigate potential suppliers and make recommendations based on knowledge of manufacturing limitations, supplier facilities, and schedule availability to derive cost efficiencies for projects or campaigns.

Engage in a consultative partnership with the client to improve achievement of marketing goals on assigned projects.

Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards and contractual requirements and internal KPIs related to operational efficiency.

Handle a multitude of complex and diverse product-type categories, including direct mail, POP/POS, and branded merchandise.

Prepared to attend press checks with or without client and ensure necessary subject matter experts are present to effectively manage the process.

Qualification

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Product Category ProductionEStore/Inventory ManagementPurchasingVendor NegotiationsProject ManagementMicrosoft Office (Excel)Goal-OrientedProblem-SolvingHard WorkingClient Communication