Chimes · 2 days ago

Director Of Quality Assurance

Baltimore, MD

Full-time

Onsite

Director

10+ years exp

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Responsibilities

Assess and correct customer issues and complaints relating to quality, productivity, and performance

Supervise corporate quality assurance staff

Coordinate technical and performance training for staff, site managers, and quality assurance personnel

Create quality plans for QA personnel and Project Managers for process improvement

Perform inspections and internal technical/operational assessments

Develop and analyze statistical data to determine standards and establish quality of service

Follow-up on quality corrective action issues and training

Review contracts to ensure fulfillment of contract terms and conditions according to federal policies and regulations

Prepare a wide range of reports

Ensure compliance with all building and security requirements

Maintain written quality policies, procedures, and protocols

Collaborate with operations management to ensure quality standards are met

Record and manage special project issues and escalate when necessary

Assume other duties, responsibilities, and special projects as required

Qualification

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Valid driver's licenseGreen cleaning principlesCIMS certificationElectronic tracking systemsRegulatory standardsCustodial standardsTotal Facility ManagementManagement level experienceContract developmentAgency administrationBuilding service managementChemicals knowledgeQuality controlProcess improvement proceduresProblem-solvingHard-working