Boston Children's Hospital ยท 1 week ago
Learning Systems Administrator
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Health CareHospital
Actively Hiring
Insider Connection @Boston Children's Hospital
Responsibilities
Manage all LMS content items: courses, curriculums, scheduled offerings, etc.
Troubleshoot queries, issues, and escalations through to resolution, ensuring exceptional customer satisfaction
Ensure quality assurance and reporting of all learning activities, including online learning, virtual classroom, and instructor-led training
Research and identify best practices for leveraging system functionality to best address business needs
Collaborate with key stakeholders across the organization and establish processes through governance to implement changes to the systems to maximize the learner experience
Configure and continually monitor the system processes to maximize benefit to end-users
Support end-user issues in using the systems/platforms; maintain all LMS related User Guides and reference materials
Develop a reliable and advanced measurement process for the Talent Management team; generate reports and dashboards based on business needs; develop
Manage the Learning & Development inbox and respond to customers within 24 hours
Partner with other learning functions throughout the organization to assess and meet business needs, including curating online content and building targeted playlists
Manage our Compliance Training Program and other programs as assigned
Qualification
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Required
BA degree and minimum of five years of experience with Learning Management Systems (LMS); exposure to other learning systems is a plus.
Experience with MS Office applications including Outlook, Excel, Word, PowerPoint, SharePoint Proficient with Zoom and Teams functionality.
Familiarity with SCORM files and authoring applications, such as Articulate Rise High level of organization, time management skills, ability to work both collaboratively as well as independently across simultaneous projects.
Experience with HTML, data applications and business intelligence software such as Tableau or Power BI; experience using APIs to perform back-end learning administrative tasks is preferred.
Excellent decision-making skills with demonstrated ability to analyze and solve problems.
Flexibility, adaptability, and a high tolerance for shifting priorities. Able to work within ambiguity and meet deadlines.
Highly collaborative and uses feedback to improve programs and outcomes. Ability to support large scale change initiatives.
Excellent customer service ability.
Ability to communicate effectively and with professionalism to all audiences.
Preferred
Experience with Cornerstone is preferred.
Benefits
Flexible schedules
Affordable health, vision, and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts
Discounted rates on T-passes
Company
Boston Children's Hospital
Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care.
Funding
Current Stage
Late StageRecent News
2024-04-25
The Business Journals
2024-04-25
Enterprise News
2024-04-25
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