Own Company · 2 days ago

Team Lead, Production Engineer

Englewood Cliffs, NJ

Full-time

Onsite

Senior Level

5+ years exp

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CRMData Management

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Responsibilities

This person is the escalation point and mentor for the lower level production engineers.

Prioritize the team's work based on the organization's goals.

Monitor, respond to and resolve production application alerts and identify errors and issues before they impact customers.

Investigate complex production bugs/issues with Engineering.

Manage production incidents / outages.

Manage on-call duties as scheduled.

Write scripted runbooks and automations as workaround solutions.

Validating and reproducing customer reported bugs and escalating to Engineering & Product.

Ensuring customer issues are escalated expeditiously as needed.

Improve knowledge base resources for team enablement.

Triage and prioritize the support requests based on severity and impact and assign them to team members appropriately based on their skillset.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux/unix proficiencyCloud experienceAwsAzureDatabase knowledgePostgresqlMariadbSoqlSqlSalesforceSalesforce adminServicenowDynamics crmPythonBashShellEnterprise softwareB2b saasWriting scriptsEnglish fluencyProblem-solvingPrioritizationIncident managementTechnical troubleshootingCustomer oriented sense of urgencyIndependentSelf-motivatedAnalyticalMulti-tasking