Optomi · 3 days ago

Customer Success Specialist

Atlanta Metro

Full-time

Onsite

Entry Level

Wonder how qualified you are to the job?

Maximize your interview chances

Information TechnologyRecruiting

Actively Hiring

Hiring Manager

Dylan Ulmer

Insider Connection @Optomi

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Ensure the communication and order completion is smooth for the customer.

Task-Driven Data Entry

Line Monitoring

Tracking Orders to Delivery

Customer Communication via phone and 2-way text

Utilizing tools such as SmartSheets, Excel, and other Internal Systems

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelSmartsheetsOrganizational SkillsCustomer ServiceProblem SolvingCommunication

Required

Excellent organizational skills

Expert level with Excel

Experience with Smartsheets

Customer service background

Ability to deal with ambiguity and process changes - need a nimble learner and someone with great communication skills (dealing with blue collar customers)