200+ applicants
AlohaABA ยท 3 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
2+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesComputerNeuroscience
Insider Connection @AlohaABA
Responsibilities
Build trust and create meaningful relationships with key stakeholders while onboarding new customers.
Manage the help desk and support tickets.
Become an expert on AlohaABA.
Create and update help center materials.
Test and report bugs to the product team.
Identify product improvements or new products by staying current on customer needs, industry trends, market activities, and competitors.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
You've worked in a customer facing role and love talking =)
You're meticulously organized and detail oriented
You have experience using CRMs, support and communication tools.
2 years of professional experience.
You don't shy away from a challenge
Strong empathy AND passion for building relationships
MUST have at least 1 year of SAS experience
Must have at least 2 years of Customer Success experience.
Preferred
Experience working in a B2B industry is a PLUS
Having a BCBA/RBT and or ABA industry experience is a HUGE plus
Company
AlohaABA
AlohaABA is an ABA practice management software which seamlessly integrates multiple operations for ABA practitioners.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jimmy Ma
Chief Executive Officer
Company data provided by crunchbase
