Product Owner @ Jconnect Infotech Pvt. Ltd. | Jobright.ai
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Jconnect Infotech Pvt. Ltd. · 2 days ago

Product Owner

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date7+ years exp

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Information Technology
Hiring Manager
amit S.
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Insider Connection @Jconnect Infotech Pvt. Ltd.

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Responsibilities

Lead the development and implementation of contact center solutions, with a primary focus on voice.
Drive the migration of existing contact center platforms from on-premise to cloud-based solutions.
Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.
Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.
Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.
Adapt to changes and challenges with a proactive and go-getter attitude.
Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.
Provide secondary support for video contact center needs as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact center experienceVideo capabilitiesContact center solutions developmentCloud migrationCross-functional collaborationStakeholder managementProject requirements understandingChange managementTwilioGenesysAmazon ConnectFive 9AWSOn-premise to cloud migrationIntegrationZoom SDKVideo contact center supportProblem-solvingCommunication work independentlyCollaborationInterpersonal skillsListening skillsAdaptabilityProactive attitudeMotivation

Required

Bachelor’s degree in computer science, Engineering, or a related field.
5+Years experience in Contact center in voice and video capabilities
Twilio is not a must, Genesys, Amazon connect, Five 9 etc.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively within a team.
Lead the development and implementation of contact center solutions, with a primary focus on voice.
Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions.
Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.
Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.
Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.
Adapt to changes and challenges with a proactive and go-getter attitude.
Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.
Provide secondary support for video contact center needs as required.

Company

Jconnect Infotech Pvt. Ltd.

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With the cut throat competition in the market and CHANGE being the only constant, its imperative for the corporate and the popular business houses to alter their business priorities and strategies more frequently than one would be willing to do so.
dateFounded in 2008
location
Noida, Uttar Pradesh, IND
people-size201-500 employees
web-link
http://www.jconnect.in/

Funding

Current Stage
Growth Stage

Leadership Team

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Avinash Srivastava
Talent Acquisition Partner
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Company data provided by crunchbase
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Orion

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