57 applicants
This job has closed.
Express Scripts by Evernorth · 3 days ago
Operations Lead Analyst
United States
Full-time
Remote
Senior Level
$61K/yr - $102K/yr
3+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesHealth CareInformation Technology
Insider Connection @Express Scripts by Evernorth
Responsibilities
Provide operational support for assigned client benefit implementation, on-going plan changes, and renewal activity without immediate supervision but with access to advice from colleagues
Configure client requirements directly into appropriate systems.
Review, analyze, and verify intent of assigned benefit set ups as they relate to products and programs.
Identify and communicate the need for customization to support client benefit requirements.
Attend client calls/meetings as needed.
Attend internal validation meetings.
Identify interdependencies with cross-functional programs.
Run customized/scheduled reports, manage performance guarantee tracking and report distribution for internal/external customers as requested.
Adhere to all organizational SOPs and Compliance standards.
Provide subject matter input as it relates to checklists and SOPs.
Assist with operation input related to new product development; identification, research, and resolution of operational issues.
Provide assistance to team members with issues needing technical expertise and client-specific requirements interpretation.
Forward planning and anticipation of needs/issues
Provide support to assigned accounts by responding to inquiries or resolving complex issues using independent judgment and discretion.
Preparation of plan materials such as administrative documents and customer education materials.
Occasionally act as a Technical Coach, providing desk-level coaching and identifying opportunities aimed at improving overall operational performance.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High school diploma or equivalent; Bachelor’s degree preferred
3 years relevant operations, implementation, project management, client services or related experience
Strong PC skills and knowledge of Microsoft Office Suite and Sharepoint
Detail-oriented with strong analytical and problem-solving skills.
Ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Excellent communication (oral and written), facilitation, and presentation skills
Ability to manage timelines and meet tight deadlines.
Ability to adapt in a dynamic work environment and make independent decisions.
Demonstrated organizational and prioritizing skills.
Willingness to work a flexible schedule based on business needs.
Benefits
Medical
Vision
Dental
Well-being and Behavioral Health Programs
401(k) with company match
Company Paid Life Insurance
Tuition Reimbursement
Minimum of 18 days of Paid Time Off per year
Paid Holidays
Company
Express Scripts by Evernorth
We’re a health care opportunity company, tackling the problems others don’t, won’t or can’t. Where some see obstacles, we see possibilities.
10,001+ employees
H1B Sponsorship
Express Scripts by Evernorth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-08Acquired· by Cigna ($67B)
1992-01-19IPO· nasdaq:ESRX
Leadership Team
Matthew Schoenthaler
Vice President of Sales
Dmitry Milman
Director, Platform Software Engineering
Recent News
Healthcare Finance News
2024-04-24
The Globe and Mail
2024-04-24
Company data provided by crunchbase
