Tandym Group · 3 days ago

Product Manager

Stamford, CT

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Insider Connection @Tandym Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Identify and remove friction points in the customer experience across all channels (Web, App, IVR, IVA, Digital Communications)

Focus is on the end-to-end repair journey which covers outages, troubleshooting of equipment, and appointment management

Handle journey mapping, call data analysis, call listening, Voice of Customer analysis, and building strong relationships with partners in call centers, field operations, and product development.

Help with writing business requirements for the digital channels as it relates to the journeys of Troubleshooting, Appointments, and Outages

Perform other duties, as needed

Qualification

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Product Management ExperienceProblem SolvingTime ManagementInterpersonal SkillsCommunication SkillsAttention to DetailOrganization