200+ applicants

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Company

Original Job Post

New Era Technology · 6 days ago

Application Support Specialist

United States

Contract

Remote

Entry Level

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Audio/Visual EquipmentInformation Technology

H1B Sponsorship

Hiring Manager

Ravi Kumar

Insider Connection @New Era Technology

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Responsibilities

Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case

Analyze and troubleshoot cases to understand steps to resolve the issue

Communicate with team members to escalate high priority cases

Document all relevant steps taken to understand the resolution of issues

Interacts with customers and understands the client business process

Relays issues and improvements back to the development team

Qualification

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Technology acumenBusiness acumenTroubleshootingProblem-solvingInterpersonal communicationTeamworkSelf-awarenessMotivatedCoachablePoisedPresentation

Required

Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude

Strong interpersonal communications with the ability to work in a team environment, as well as on your individual tasks with limited supervision

Ability to handle and prioritize multiple simultaneous tasks

Has strong technology and business acumen

Strong analytical, problem-solving skills (business & technical) and troubleshooting skills

Confident communication style with strong presentation skills

Self-aware, motivated, coachable, and poised, able to work seamlessly as part of a team.

Benefits

Industry training

Certifications

Corporate culture promoting personal and professional development

Company

New Era Technology

New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements.

Founded in 2013

New York, New York, USA

1,001-5,000 employees

https://www.neweratech.com/

H1B Sponsorship

New Era Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (67)

2022 (25)

2021 (8)

2020 (3)