RKD Group · 2 days ago

Senior Business Analyst

United States

Full-time

Remote

Senior Level

$130K/yr - $150K/yr

7+ years exp

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Marketing

Hiring Manager

Carin Burr

Insider Connection @RKD Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Utilize your expertise in business process modeling techniques, such as BPMN (Business Process Model and Notation), to analyze and document current-state and future-state business processes, identifying areas for improvement and optimization

Collaborate closely with stakeholders to gather requirements and elicit, analyze, and document business needs/objectives related to Salesforce implementations

Work closely with cross-functional teams to translate business requirements into detailed functional and technical requirements, ensuring clarity, completeness, and alignment with best practices and industry standards

Create and maintain business requirements documents (BRDs) that foster clear communication and understanding among stakeholders

Apply your knowledge of both waterfall and agile methodologies to ensure successful project delivery within the chosen framework

Act as a liaison between business stakeholders and technical teams, facilitating effective communication, clarifying requirements, and ensuring seamless collaboration throughout the project lifecycle

Stay up-to-date with the latest industry trends, Salesforce features, and CPQ enhancements, actively seeking opportunities to optimize business processes and improve efficiency

Qualification

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Business AnalysisBusiness Process ModelingRequirements DocumentationBPMNWaterfall MethodologiesAgile MethodologiesCRM ImplementationsStakeholder ManagementSalesforce ImplementationsInterpersonal CommunicationCollaborationProblem-SolvingAnalyticalDirect MarketingNonprofit Industry ExperienceSalesforce CRMSales CloudService CloudCPQRequirements Definition

Required

7+ years of experience working as a Business Analyst, with a focus on business process modeling and business requirements documentation

Strong proficiency in business process modeling techniques, such as BPMN

Extensive experience working with both waterfall and agile methodologies, adept at applying the appropriate approach for requirements gathering, analysis, and documentation

Experience working with CRM implementations with experience gathering requirements across multiple business functions and processes

Excellent interpersonal and communication skills, with the ability to effectively collaborate cross-functionally and with stakeholders at various levels

Strong analytical and problem-solving skills to identify business needs, evaluate potential solutions, and propose effective strategies for Salesforce implementations

Preferred

Direct marketing and/or nonprofit industry experience is a plus

In-depth knowledge of the Salesforce CRM platform, including Sales Cloud, Service Cloud, and CPQ, with hands-on experience in defining detailed requirements for these modules, is preferred