33 applicants

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Company

Original Job Post

Celerity - now Randstad Digital · 4 days ago

Business Operations Specialist

McLean, VA

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Sales Operations - Provide needed support to sales and client operations processes to include but not limited to

Be knowledgeable regarding the sales process, outstanding opportunities, upcoming projects, and other system information to answer questions accurately and timely and provide updates to leadership

Partner with and interact with opportunity owners or other stakeholders to ensure system data is accurate and to obtain knowledge needed to complete job duties.

Manage new client onboarding

Actively respond and gather needs of the account team and other stakeholders to assess and identify process and Salesforce system improvements. Work with the Salesforce owner to make needed changes to Salesforce based on identified needs.

Work with other process owners to manage change in processes and minimize upstream and downstream impact

Proactively provide data updates in the system based on understanding of leads, opportunities, and status.

Monitor MSA and contract end dates in the system for follow-up with the client services team.

Participate in working sessions, account team meetings, and projects to provide input to and understand downstream impact of system and process updates or changes

Creating and maintaining documentation used or needed during the scheduling and staffing processes

For targeted proposals and RFPs, create branded initial deck for client partner and team

Participate in and facilitate data gathering for account planning processes, especially related to account financial performance, MSA, and contract status.

Maintain and respond to incoming leads from the dealPMO and ensure assigned ownership and follow-through on lead data; provide lead conversion tracking data (# of leads, % converted to opp, % closed won, average lifecycle)

Engagement Support Provide support needed to ensuring client engagements are executed according to the advisory standard

Serve as the point of contact for software requests and contracts; facilitate approvals accordingly

Using system reports and dashboards to analyze data for accuracy and provide insights to stakeholders around realization, forecasts, time off, and bench costs. Identify areas for financial improvement

Work with engagement leads and team members to drive awareness on engagement procedures and engagement economics. Support team members as needed.

Creating and maintaining documentation used or needed for execution of consulting engagements

Creating and maintaining documentation used or needed by consultants to successfully Complete Job Duties To Include But Not Limited To ▪ Realization calculation and target documentation

Project code and timekeeping documentation

Project code and expense reporting documentation

Reporting and monitoring of consulting realization actuals versus target to leadership

Keeping teams informed of process and system updates

Knowledge Management and Special Projects

Assist with maintenance of KM processes and systems

Maintain and organize the Sales/BD Google drive folder to include all administrative / legal materials, LOEs, and proposals

Support operations, talent acquisition, and marketing special projects as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Requirement analysisBusiness process modelingExperience in technology industry connect the dotsProactive mindset interpersonal communicationWritten communication skillsProblem-solving skills work with othersGrowth mindset