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Abacus Group · 5 days ago
Technical Program Manager
Frisco, TX
Full-time
Hybrid
Senior Level
7+ years exp
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Responsibilities
Lead and manage end-to-end ServiceNow implementation projects, ensuring successful delivery of CSM, TPM, CMDB, and Integration Hub modules.
Collaborate with stakeholders to define project scope, objectives, and deliverables.
Conduct design workshops to gather requirements and develop comprehensive solution designs.
Architect and design scalable and efficient ServiceNow solutions aligned with business needs and ITIL best practices.
Oversee the configuration and customization of ServiceNow modules, ensuring alignment with project requirements.
Develop and maintain project plans, schedules, and status reports to track progress and ensure timely delivery.
Manage project risks, issues, and dependencies, implementing mitigation strategies as needed.
Provide technical leadership and guidance to project teams, ensuring adherence to best practices and standards.
Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.
Conduct user training and support change management activities for successful adoption of ServiceNow solutions.
Stay updated with the latest ServiceNow features, releases, and industry trends for continuous improvement.
Qualification
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Required
7+ years in a Technical Program Manager or Solution Architect role focused on ServiceNow implementation or completion of 3-5 complex ServiceNow implementation projects
Deep understanding of ITIL processes and best practices
Strong technical background with experience in ServiceNow architecture, configuration, and customization
Excellent project management skills, with the ability to manage multiple projects simultaneously
Strong analytical and problem-solving skills, with a keen attention to detail
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Experience in conducting design workshops and gathering requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field a plus
Ability to commute to Frisco, TX office in a hybrid fashion
Preferred
People management experience a plus
ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator) are highly desirable
Benefits
Medical
Dental
Vision
Disability
Life Insurance
401k
PTO
Opportunities for further technical education
Positive, friendly, and supportive office environment
Workplace perks like healthy snacks, wellness program, and fun events
Company
Abacus Group
Abacus Group, LLC is a leading provider of hosted IT solutions and service focused on helping alternative investment firms by providing an enterprise technology platform specifically designed for the unique needs of the financial services industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Ponzeka, CISSP
Chief Technology Officer
Jonathan Shapiro
Chief Revenue Officer (CRO)
Recent News
2024-04-13
2024-04-10
Company data provided by crunchbase
