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Company

Original Job Post

Resonant Link · 2 days ago

Senior Field Application Engineer, Industrial

Boston, MA

Full-time

Onsite

Senior Level

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Responsibilities

Partner directly with customers to understand their technical challenges and provide expert guidance, support, and solutions

Lead RL's customer support during the initial customer evaluation and guide and advise RL and the customer on plans and solutions for pilot and fleet/production scale deployments

Investigate and resolve technical issues that customers encounter during product integration or operation

Create valuable pre-sale and post-sale content that creates better customer experiences and creates efficiencies and multiplies the effectiveness of our sales team

Work closely with our sales, marketing, engineering, manufacturing, and product development teams to advocate for customer needs and ensure we Deliver on Every Promise for our customers

Perform product demonstrations to showcase capabilities and assist customers in evaluating our solutions

Conduct training sessions for customers and internal stakeholders to deepen understanding and maximize product utilization

Create technical documentation, application notes, and FAQs to support customers and enhance their experience with our products

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Design engineerApplication engineerDeployment engineerStart-up experienceSales supportTechnical salesBurlington headquartersDistributed environmentChange managementProblem solvingEmpathyIntegrityGrowth mindsetContinuous improvementStrategic mindsetCollaborativeRespectfulHonestCommunication skills

Required

Demonstrated experience with and passion for understanding and meeting customer needs

Demonstrated experience working in a design engineer, application engineer, deployment engineer, or related role within an evolving organization; previous start-up experience preferred

40%+ travel to support sales and customers at customer sites, conferences/trades shows and industry events.

Some of the travel will be unplanned to support customer needs during the technical sales stage of our sales funnel

Routine (:1x per month) travel to Burlington headquarters expected if candidate is not located in BTV

You operate with empathy, integrity, and a growth mindset, viewing mistakes and challenges as learning opportunities and building upon your successes. You challenge yourself to continuously grow and improve

You are a creative problem solver, taking initiative to own and solve problems with a mindset of continuous improvement - ensuring bigger picture issues are addressed, not just the problem at hand

You operate with a strategic mindset that can unpack complex problems, build solutions for them, and manage their execution, all while maintaining and promoting a one team, one mission mindset

You are adept at working in a distributed, dynamic environment, and feel comfortable navigating change and ambiguity

You are a collaborative, respectful, and honest team member - you understand the impact of your work/your team's work on other projects and people, and you know together is always better!

You have excellent verbal and written communication skills

Benefits

Competitive salary and generous stock options

Paid holidays (including a week off at new year) and an unlimited vacation policy

Fully covered medical, dental, and vision premiums for employees

401(k) retirement benefit

Generous paid parental and family leave

Learning/career development investment in your professional and personal growth

Company outings & team retreats

Company

Resonant Link

Resonant Link delivers the world's fastest and easiest to use wireless charging for medical devices, consumer electronics, and EVs.

Founded in 2017

South Burlington, Vermont, USA

11-50 employees

https://www.resonant-link.com

H1B Sponsorship

Resonant Link has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2022 (2)

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