Hansen Technologies · 2 days ago

Business Analyst

New York, NY

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Coordinate and manage business analyst related work products throughout the system implementation lifecycle (training, design, configuration, testing, implementation, and production) that will include you being engaged in business requirement sessions to evaluate the customer’s business objectives and goals.

Collaborate with both team members and clients to prioritize and address issues effectively with the drafting of Customer Requirements Document to identify the customer’s business needs and how HansenCIS-B can meet those business needs.

Offer clients, implementation, and development project teams insights into industry and product information. Additionally, provide guidance to customers regarding necessary system software configuration adjustments to align with their business goals and help diagnose software problems and conduct in-depth analysis to identify the underlying causes of software support issues.

Provide insight and liaise with Hansen CIS developers to ensure that the best possible solutions are presented to the customer for their consideration by helping prepare workflow charts and diagrams to modify system software or conduct training sessions for the customer’s project team on all relevant Hansen CIS functions and evaluate the effectiveness of the HansenCIS-B version to be implemented.

Prepare estimates for time frames required to complete business-related tasks utilizing project tracking tools to maintain and update project information (e.g. Jira) and work with other Business Analyst on strategies to improve the HansenCIS user experience.

Design functional and integration test plans/scripts, perform testing activities and develop and document project testing approach/plan utilizing your specialized industry knowledge to analyze, design, and implement solutions which address complex business requirements.

Qualification

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Documentation SkillsSoftware ApplicationsSaaS OfferingsBilling SolutionsOracle DatabaseSQL PlusUtility Billing SoftwareVisioMicrosoft WordExcelPowerPointTechnical SpecificationsData AnalysisRevenue Life CycleProblem-SolvingCommunicationAdaptability