200+ applicants
Nuvei · 2 days ago
Customer Success Manager
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
5+ years exp
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Insider Connection @Nuvei
Responsibilities
Become a Subject Matter Expert in Utility Connect Functionality.
Develop a strong relationship with all customers assigned to you.
Actively manage 100-200 live Utility Connect customers.
Provide support to customers in all areas; collaborate with product team when necessary.
Track citizen/resident metrics to recommend adoption campaigns.
Assist in the implementation of new feature/functionality within our platform.
Drive customer reference ability through solid relationship management.
Track all customer requests through ZenDesk ticketing platform.
Triage requests to quickly respond to customer requests or escalate to leadership is needed.
Qualification
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Required
5+ years in managing customer accounts required.
Customer relationship management experience is required.
Aptitude for business with critical thinking/problem solving capability.
Ability to easily engage and establish rapport with business professionals - development, clients, and software partners.
Outstanding verbal, written, and presentation skills, as well as the ability to persuade, inspire, and motivate others.
A proven track record of success in a fast-paced, dynamic environment with multiple competing and sometimes conflicting priorities.
Passion for great user experience, including the experience of internal operations and partners.
Ability and drive to work independently and as a team contributor.
Must be a self-motivated, goal-oriented individual with excellent organizational skills.
Exceptional at communicating with senior management as well as with colleagues from technical and non-technical backgrounds.
Proficient with use of MS Office 365, SharePoint, Jira, Monday.com, ZenDesk
Bachelor's degree in business, IT/technology, or other related field, or equivalent work experience
Preferred
Knowledge of Payments Industry preferred, either directly or closely related to work at a Software Provider and/or Merchant preferred.
Knowledge of Municipalities, Utility Billing or Tax Payments preferred.
Web portal, reporting, and/or residuals knowledge is a plus.
Benefits
Medical
Dental
Vision
STD
LTD
Paid time off
401(k)
Frequent training programs on new systems and platforms
Free Virtual yoga, meditation, and fitness classes
Community involvement and social activities
Group Private Medical Insurance
Up to 2.5 additional days of annual leave a quarter based on hitting quarterly targets
Employee recognition program
Possibilities for advancement
Modern, dynamic work environment
Company
Nuvei
Nuvei is a fintech company offering a modular, flexible platform for payments, payouts, card issuing, banking, and risk/fraud management.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$830MKey Investors
Ryan ReynoldsGoldman Sachs
2024-04-01Acquired· by Advent International ($6.3B)
2023-04-17Post Ipo Equity· Undisclosed
2021-10-06IPO· nasdaq:NVEI
Leadership Team
Philip Fayer
Chairman and Chief Executive Officer
Gang Wang
Chief Technology Officer
Recent News
Paypers
2024-06-04
2024-06-03
2024-05-30
Company data provided by crunchbase
