188 applicants
Dutech Systems ยท 4 days ago
Help Desk Analyst
New York, NY
Contract
Onsite
Mid Level
$32/hr - $35/hr
4+ years exp
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Insider Connection @Dutech Systems
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in-person or over the phone.
Write training manuals and train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem and walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers and run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users and follow-up with customers to ensure issues are resolved.
Gain feedback from customers about computer usage and run reports to determine malfunctions.
Qualification
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Required
Help desk: 4 years (Required)
Windows: 3 years (Required)
Company
Dutech Systems
Dutech Systems Inc (Certfied WBE| MBE| WOSB) is an Information Technology (IT) consulting company which provides technology consulting, implementation, management, support and application development services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
