26 applicants

Company

Original Job Post

Datadog · 2 days ago

Senior Business Systems Analyst, Technical Solutions

New York, NY

Full-time

Hybrid

Senior Level

$102K/yr - $136K/yr

5+ years exp

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Responsibilities

Strategic Partnership with Technical Solutions (TS) Leaders: Support TS leaders by shaping their future vision, prioritizing their objectives, and executing on top objectives.

Process Optimization: Identify and evaluate opportunities for increased efficiency, test hypotheses through analysis, and collaborate cross-functionally to implement improvements.

Strategic Roadmap Development: Contribute to long-term strategy by identifying business needs and translating them into requirements, evaluating technology solutions that best meet our business objectives.

Tools Innovation: Design and oversee the implementation of technology tools & systems that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.

Operational excellence: Ensure that technology systems are scalable, reliable, and secure.

Work a hybrid model of 3-5 days in office per week.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Support StrategyBusiness AnalysisMulti-Channel Ticketing SystemsZendeskSalesforce Service CloudCRM SystemsSalesforceQuantitative AnalysisCross-Functional CollaborationProject ManagementStrategic ThinkingCommunicationOwnershipOrganizational SkillsCreative Problem-Solving

Required

5+ years of experience in support strategy or a similar role as a business analyst in implementing multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)

Strategic Thinking: Independent capability to dissect complex issues into fundamental elements and outline clear next steps.

Communication: Excellent verbal and written communication skills, capable of explaining complex concepts and providing regular updates to senior stakeholders.

Ownership: Demonstrated ability to work cross-functionally and take direct responsibility for outcomes in collaboration with Support, Technical Post Sales, Sales Engineering, Product and Engineering teams.

Quantitative Analysis: Proficient in performing accurate calculations and analyses with a strong attention to detail.

Organizational Skills: Ability to manage multiple projects simultaneously, each with unique challenges and stakeholders.

Creative Problem-Solving: Comfortable with ambiguity and adaptable to shifting priorities.

Benefits

Healthcare

Dental

Parental planning

Mental health benefits

401(k) plan and match

Paid time off

Fitness reimbursements

Discounted employee stock purchase plan

Company

Datadog

Glassdoor

3.9

Datadog offers monitoring and analytics for cloud-based workflows.

Founded in 2010

New York, New York, USA

1,001-5,000 employees

https://www.datadoghq.com

H1B Sponsorship

Datadog has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (32)