Centene Corporation · 2 days ago
Forecasting Analyst II
Wonder how qualified you are to the job?
Hospitals and Health Care
Insider Connection @Centene Corporation
Responsibilities
Develop tailored forecasts through predictive analytics and adverse-event models to determine demand requirements and ensure sufficient contact center resources are available
Analyze complex forecasted data to determine budget and future staffing decisions
Develop, manage, and forecast volume and resource capacity requirements based on volume trends, stakeholder demand changes, business environment changes, and resource utilization
Coordinate with contact center team members and perform all forecasting activities
Review reports and remediations to improve staffing levels and efficiency
Support business decisions through the preparation of timely and accurate variable forecasts in a high-volume contact center
Analyze data using web tools and other software and prepare recommendations and reports to drive high-impact process improvement efforts
Utilize data analysis and root cause process assessments to identify inefficiencies and areas of improvement
Research and analyze diversified data to draw valid conclusions and provide remediations
Interface with contact center senior team members to understand the fast-changing business and make updates where necessary
Ensure compliance to all guidelines and optimal utilization of all contact center resources
Perform other duties as assigned
Comply with all policies and standards
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's degree
2 – 4 years of related experience
Ability to prioritize, perform independent decision making, and manage time effectively
Call center forecasting experience highly preferred
Benefits
Health insurance
401K and stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Company
Centene Corporation
Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.
Funding
Current Stage
Late StageLeadership Team
Recent News
Business Journals
2024-05-06
FierceHealthcare
2024-04-28
Company data provided by crunchbase