Rockland Trust · 3 days ago

Technology and Operations Analyst

Plymouth, MA

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Partner with key stakeholders to ensure accuracy and alignment for key regulatory (FDIC) reviews and interim meetings

Key liaison between first, second, and third lines for all business needs and the FDIC field tea

Facilitate meeting minutes, residual risk status communications, reports, and other materials of an important or a confidential nature

Manage and maintain contracts and agreements for Information Services Department o Application administrator for bank wide contract central repository

Administer onboarding process for both new hires and vendors, guaranteeing all pre-employment processes and forms were completed accurately

Lead quarterly SEC reporting

Supervise the planning, execution, and monitoring of select technology and operational projects

Track project milestones, risks, and issues, and provide regular status updates to key stakeholders

Facilitate tasks, track progress, and address any challenges or roadblocks and resolve with team members

Manage presentation development for Board of Directors, Executive Leadership Team, and Technology Steering Committee meetings

Manage budget process for various Information Services cost centers

Collaborate with Issues Management team to ensure timely issue remediation and control effectiveness

Map and analyze existing risk for all issues (regulatory, self-identified and audit)

Develop monthly reports and performance metrics to track operational KPIs and present findings to relevant stakeholders at IT Risk Governance Committee

Analyze large datasets to derive meaningful insights, identify trends, and provide data driven recommendations to improve operational efficiency

Create reports, dashboards, and key performance indicators (KPIs) to monitor the performance of technology and operational processes

Stay up-to-date with emerging technologies and industry trends to identify opportunities for innovation and improvement

Manage support and calendar gatekeeping proficiency for CTOO, Director of Information Technology, Director of Information Security

Perform adhoc duties as needed

Qualification

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