200+ applicants
PFF · 2 days ago
Customer Success Associate
United States
Full-time
Remote
Entry Level
1+ years exp
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Insider Connection @PFF
Responsibilities
Assist in onboarding new clients, ensuring a smooth transition and immediate engagement with PFF products.
Support the set-up and training for new customers, providing both virtual and on-site guidance.
Train customers, both virtually and onsite.
Assist with technical setup and management of API data flow.
Develop and maintain healthy customer relationships and promote customer loyalty.
Evaluate and analyze customer needs and act as a customer advocate within PFF.
Triage customer concerns and either troubleshoot or route appropriately.
Collaborate with product management to relay customer feedback.
Ensure product quality by conducting tests and quality assurance checks.
Build custom and global reports by identifying data points and layouts based on customer preference
Procure, edit, upload, and resolve All-22 coaches’ film for NFL, CFL, UFL, FBS and FCS games.
Attend trade shows (AFCA, Video Directors Meetings, NFL Combine, CSVA, etc.).
Likely required to travel frequently, if US-based.
May be called upon to assist the Sales team with onsite or virtual demonstrations of PFF offerings.
Qualification
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Required
Basic understanding of football concepts.
1-2 years of experience in a customer success or service role, preferably within a sports, tech, or analytics environment.
Strong analytical, organizational, and troubleshooting skills.
Strong written and verbal communication skills, both technical and non-technical (English).
Self-discipline to perform well in a remote work environment.
A commitment to customer success & satisfaction
Preferred
Experience working in a Division I or NFL team setting.
Knowledge of PFF and products.
Knowledge of video systems, such as Catapult/XOS and DVSport.
Comfortable working with common business applications: Salesforce, Monday.com, LogMeIn Rescue, Zoom, Dropbox, GSuite, Windows, Windows Server, SQL Server, Visio
Benefits
Health insurance
401(k) with company match
Accommodating vacation
Flexible work-life balance
Hardware reimbursement
Company
PFF
PFF is transforming the sports performance analytics experience end-to-end, building products that help NFL & NCAA and soccer front offices, coaching staffs, media partners and digital subscribers evaluate player performance at an unmatched level.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
N
Neil Hornsby
CEO, Founder & Vice Chairman
Company data provided by crunchbase
