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Company

Original Job Post

IntelePeer · 2 days ago

Director of Data Analysis

Dania, FL

Full-time

Onsite

Director

10+ years exp

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Responsibilities

Lead Data Strategy: Develop and implement a comprehensive data strategy that aligns with IntelePeer’s business goals and drives growth.

Data-Driven Insights: Utilize data analytics to gain visibility into omnichannel customer interactions, providing actionable insights to improve customer experience and business operations.

Team Leadership: Manage and mentor a team of data analysts, ensuring the development of skills and expertise in AI, NLP, data analytics, and machine learning.

Product Collaboration: Work closely with product management, marketing, sales, and development teams to ensure data-driven decision-making across the organization.

Customer Interaction Analytics: Conduct and oversee customer interaction intent studies to identify gaps in the customer journey and provide recommendations for improvements.

Innovation and Automation: Drive the integration of advanced analytics and automation to enhance operational efficiency and customer satisfaction.

Continuous Improvement: Implement a continuous improvement process for data analytics, ensuring ongoing enhancement of data quality and analytic capabilities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data AnalyticsB2B SaaSAICustomer ExperienceNLPMachine LearningProduct PrototypingRoadmap ManagementProduct PortfoliosProblem-SolvingCommunicationLeadership

Required

Bachelor's degree in a technical field; Master’s in a Technical Area or MBA preferred.

10+ years of experience in managing data analytics teams, particularly within B2B SaaS, AI, and customer experience domains.

Proven track record with AI, NLP, data analytics, and machine learning. Experience with product prototyping and roadmap management tools.

Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders.

Demonstrated success in leading cross-functional teams and managing complex product portfolios.

Benefits

Unlimited Paid Time Off

Paid Holidays

Competitive medical, dental & vision insurance for employees and their dependents

401K Retirement Plan

Stock Options

Company-paid life insurance, voluntary short-term and voluntary long-term disability

Health & Flexible Savings Accounts

Cellphone, gym, and internet reimbursement

Paid Parental Leave

Tuition Reimbursement

Employee Assistance Program (EAP)

Free snacks (Denver, and or Fort Lauderdale)

Fun events (virtual and in-person)

Company

IntelePeer

IntelePeer Powers the NEW Customer Experience

Founded in 2003

San Mateo, California, USA

201-500 employees

http://www.intelepeer.com/

H1B Sponsorship

IntelePeer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)