Global Healthcare IT, Inc. · 2 days ago

Engineer Robotic Process Automation

Princeton, NJ

Full-time

Hybrid

Mid Level

$70/hr - $70/hr

4+ years exp

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Responsibilities

Delivery digital transformation results by defining and implementing advanced RPA (using the Automation Anywhere platform) to help measure the success of digital properties and drive strategic business decisions for clients.

Be a SME in RPA to provide strategic guidance for digital needs across Maximus’s digital experience properties to produce measurable, scalable, and sustainable results.

Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps.

Execute and monitor approved implementations and lead the triaging of production related issues.

Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products.

Accelerate company-wide transformation towards and adoption of digital products.

Create roll up and aggregate reporting for various levels of leadership.

Manage and organize all Robotic Process Automation reports and workspaces within appropriate Automation Anywhere control room console.

Analyze trends and data to provide recommendations and guidance to stakeholders.

Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced.

Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget.

Create and maintain requirements documents and standards.

Work with multiple development teams to engineer and manage a digital data layer across client websites and applications that follows best practices.

Qualification

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RPABusiness ProcessesCustomer DataDocumentationProduct StrategyProblem-SolvingCommunicationAdaptabilityHealth Care Domain KnowledgeCall Center Domain KnowledgePublic Sector Domain KnowledgeAgile Delivery Methodology CertificationsCOTS Implementations ExperienceRPA Platforms Knowledge UiPathRPA Platforms Knowledge Blue PrismRPA Platforms Knowledge IBM

Required

Bachelor’s degree from an accredited college or university required; field of study in Computer Science, User Experience, Informatics, or Industrial Engineering preferred. Master’s degree is a plus but not required 4+ years experience in digital, web design, digital marketing, product management or related field

7+ years of overall experience

2+ years experience working with RPA products/platforms with a strong understanding of RPA application across business processes

Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels

Ability to document use cases, business requirements, functional requirements, technical specifications and solution diagrams

Define product strategy and frameworks