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USAA · 2 days ago
Senior Property Adjuster
Dallas, TX
Full-time
Remote
Senior Level
$59K/yr - $106K/yr
2+ years exp
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Responsibilities
Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.
Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.
Serves as a resource for less experienced staff, providing informal coaching as appropriate.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies.
Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits.
Maintains accurate and current claim file documentation throughout the claims process for complex claims.
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.
May act as an informal resource for team members with less experience.
Recognizes and solves obstacles that occurs in the claims process without supervisory approval.
May require limited travel to resolve claims and conduct in-person inspections.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Qualification
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Required
High School Diploma or GED
2 years’ relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages
Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire
Proficient knowledge of Xactimate or similar estimating platform
Advanced knowledge estimating losses of moderate complexity
Proficient knowledge of property claims contracts and interpretation of case law
Demonstrated negotiation, investigation, communication and conflict resolution skills
Developing knowledge of residential construction
Preferred
US military service or military spouse
Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience
Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Xactimate Level 1 and/or Level 2 certification
Currently hold an active Adjuster License
Bachelor’s degree
Experience in a call center environment
Benefits
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education assistance
Company
USAA
USAA is a financial services company.
10,001+ employees
H1B Sponsorship
USAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (45)
2022 (160)
2021 (29)
Funding
Current Stage
Late StageLeadership Team
Dana Simmons
Executive Vice President, CEO Chief of Staff
Chris Flint
SVP and General Manager, Life and Health Insurance
Recent News
2024-05-17
Coverager - Insurance news and insights
2024-05-01
Company data provided by crunchbase
