Customer Success Manager @ ESM Solutions | Jobright.ai
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ESM Solutions ยท 2 days ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

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Responsibilities

Establish clear retention goals and process milestones for the client to work toward
Sustain business growth and profitability by maximizing value
Analyze customer data to improve customer experience
Promote the value of the product and upsell services
Assist in creating training courses and educational materials for other members of the department
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessBrand ManagementTeam ManagementProcess OptimizationTroubleshootingProblem-SolvingCommunicationRelationship BuildingAccountabilityOrganizationProcure to PayHigher Ed Saas

Required

3-5 years of experience in customer success position strongly preferred
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate for the use of the product to service
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Ability to establish milestones and keep all team members on task
Experience analyzing and optimizing the existing processes in the Customer Success department
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Strong communication skills

Preferred

Preferred to have at least 2 years in the Procure to Pay or Higher Ed Saas space

Benefits

Contributory health coverage
Medical, dental, and vision
401k matching
Flexible time off
Parental Leave
Employee referral bonuses to encourage the addition of great new people to the team
Tuition Reimbursement Assistance
Professional Development opportunities

Company

ESM Solutions

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Advancing the mission of education takes more than smart spending.
dateFounded in 1998
location
Philadelphia, Pennsylvania, USA
people-size11-50 employees
web-link
http://www.esmsolutions.com/

Funding

Current Stage
Early Stage

Leadership Team

J
Joshua Faith
CEO
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Company data provided by crunchbase
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