Columbia Technology Partners · 5 days ago

Senior Program Manager

Annapolis Junction, MD

Full-time

Onsite

Director

20+ years exp

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Responsibilities

Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support

Foster a culture of collaboration, innovation, and continuous improvement within the team

Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services

Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly

Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction

Collaborate with stakeholders to align digital services with business objectives and technological advancements

Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange

Stay abreast of industry trends and best practices to recommend and implement innovative solutions

Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations

Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner

Manage financial resources, including budget planning and cost control measures

Optimize resource allocation to maximize operational efficiency and service delivery excellence

Qualification

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