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Estes Express Lines · 2 days ago
Program Manager
Richmond, VA
Full-time
Hybrid
Senior Level
4+ years exp
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Responsibilities
In partnership with the Sustainability, Culture & Communications leadership team and key stakeholders, develop, evaluate, and implement the strategic roadmap for the digital employee communications stack to optimize employee engagement, influence behaviors, manage digital assets, and maximize ROI through feature implementation.
Partner with IT and other technical resources to manage projects and ensure the department’s digital platforms are reliable and secure.
Manage the complete digital channel lifecycle including needs discovery and ideation; emerging channel research; rollout and adoption promotion; administration, maintenance and optimization; reporting; and platform sunset. Manage vendor relationships throughout.
Work with cross-functional internal and external collaborators to support department-specific channel implementations and maintain visibility into inter-departmental channels.
In conjunction with IT partners, help optimize performance of department’s web properties.
Responsible for the day-to-day operations and management of the company’s Intranet and employee communication platforms.
Liaise with departments and other communication platform stakeholders to share metrics, promote content and governance best practices, understand business needs and incorporate into platform strategy, and discover opportunities for driving adoption
Use platform analytics to formalize best practices; train department members on processes, best practices, and platform updates
Design and develop data visualizations and dashboards to support business initiatives; Present data stories and recommendations based on outputs of transforming large amounts of data into something simple and digestible.
Drive the development of communications that influence behaviors, support change management, and help leverage employees as brand advocates internally and externally.
Serve as a strategic communications partner to various department leaders in support of key business goals.
Project manages creative development, production, and budgets.
Provide senior-level writing, editing, and content development with vivid storytelling for a variety of platforms.
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualification
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Required
Bachelor’s degree or minimum of 4 years working experience in related areas of digital design and analytics highly preferred
4 years of proven experience with web application UI/UX design, wireframes, site architecture diagrams, page schematics, page flow diagrams, mockups and storyboards required
Expertise in Word, PowerPoint, and Excel required
Minimum 1 year of experience preparing for stakeholder discovery sessions, defining business requirements, discovering and interpreting user goals and priorities
Must have strong data visualization skills with the ability to tell a story through data outcomes
Strong project management, organization and time management skills
High critical-thinking skills and ability to position messaging with appropriate methods to engage a variety of audiences
Excellent verbal, written, listening, and presentation communication skills with the ability to communicate complex concepts in a compelling, concise, and creative way to internal stakeholders
Ability to build consensus and work with diverse groups of people
Strong teamwork focus with the ability to collaborate cross functionally
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Preferred
Google Analytics certification preferred
Knowledge and prior use of SharePoint; PowerBI or similar data visualization tools; Google Analytics and digital communication platforms highly preferred
Well versed with SEO best practices and compliance, preferred
Understanding of modern coding practices preferred
Knowledge of Agile/Scrum methodologies a plus
Knowledge of mobile design and best practices
Company
Estes Express Lines
Estes is a full-service freight transportation provider offering an entire range of professional, high-performance supply chain solutions.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Gabriel Ramon
ACCOUNT MANAGER
MATT SNYDER
ACCOUNT MANAGER
Recent News
2023-08-21
Company data provided by crunchbase
