110 applicants
Omada Health · 2 days ago
Customer Success Manager - Enterprise
United States
Full-time
Remote
Senior Level
6+ years exp
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Responsibilities
Foster and manage strong, strategic, long-term client relationships
Take ownership of strategic planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client relationships from implementation and beyond.
Coordinate teams at Omada and the client partner to collaborate on and execute technical integrations, business decisions, and marketing campaigns.
Lead account strategy by developing strategic plans and identify opportunities for growth
Communicate value to clients on a regular basis, we use data to tell meaningful and actionable stories to our client partners.
Contribute to the development and sharing of best practices and assist with the formation of the Omada accounts team
Drive overall customer satisfaction, enrollments, and customer interest in additional products.
Travel to client sites as needed
Qualification
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Required
A bachelor's degree and 6-8+ years of relevant professional experience
Experience project managing and owning the post-sales implementation in collaboration with technical teams
Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc)
A level of experience in field sales or account management working towards up-sell and cross-sell opportunities, and owning the renewals process
Successfully managed complex projects with grace, and have an aptitude for using data to drive decisions
Strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, Google Suite, etc.
Preferred
Worked for or with a traditional large company and understand the related challenges
Have an understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment
Benefits
Stock options
Remote first work from home culture
Flexible Time Off to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Two giftable Omada enrollments per calendar year
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
...and more!
Company
Omada Health
Omada Health is a digital behavioral medicine company that helps members change their mindsets to improve health and build lasting change.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$528.52MKey Investors
FidelityPerceptive AdvisorsIntermountain Ventures
2023-01-01Debt Financing· $80M
2022-02-23Series E· $192M
2020-05-19Series Unknown· $57M
Leadership Team
Sean Duffy
Co-Founder and CEO
Adrian James
Co-Founder
Recent News
Yahoo Finance
2024-05-23
Currency News Centre
2024-05-04
Company data provided by crunchbase
