Telligen · 2 days ago

Associate Program Manager

Greenwood Village, CO

Full-time

Hybrid

Mid Level

2+ years exp

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Health Care

Culture & Values

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Responsibilities

Develops and administers individual event plans from start to finish, creates a seamless event experience for presenters and audience members, and establishes and employs troubleshooting strategies when issues arise.

Collaborates with workstreams, contractors, and other stakeholders to integrate and align event content and approach to overall model participant needs.

Builds and maintains highly effective relationships at all levels and manages customer’s expectations for events and works with the customer to turn ideas into future enhancements.

Leads overall implementation and operations to ensure performance targets are effectively monitored and reached.

Tracks and oversees the resolution of issues and escalates upstream as prescribed by contract policies.

Manages the scope and drives delivery to ensure event content and related deliverables are produced in an accurate and timely manner (meet all customer requirements).

Prepares and delivers performance data, information, and status reports to leadership and the customer.

Performs routine trend analysis of customer and audience feedback to identify opportunities for enhancement to the educational programming and event management process.

Leads and participates in quality improvement initiatives to ensure content and events meet high-quality standards.

Implements, maintains, and optimizes the event deliverables repository ensuring all files, documents and artifacts are updated timely and accurately, and stored following archiving and retention policies.

Supports other team members on educational content and communications outside of live events work, including on-demand videos, guidance documents, and newsletter articles.

Qualification

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Four-year degree in relevant fieldExperience planningHosting customer-facing live virtual events health care systemsHealth policies Zoom platform writtenVerbal communicationAttention to detail collaborationTeamwork adapt to change on the flyExceptional customer service